The only way a client will buy an idea is if it’s sold to them.
These days they just don’t buy it without a solid, business based, rationale.
In the past an ad agency was a magnet for clients. They were drawn there because it was a wonderful world of clever thinking and creativity.
Yes, there was booze, long lunches and pretty girls but there were strange people who dressed differently and, more importantly, thought differently. They were challenging, aggressive and they had ideas that were beyond the client’s grasp but, strangely, they seemed to work.
Clients trusted the agency to create solutions that would help their business grow.
So why did the clients suddenly decide they could do it all themselves?
It wasn’t sudden, it took years, because over time we abrogated our responsibility.
We took the path of least resistance.
We failed to quantify the ROI that good creativity can deliver and settled for delivering ‘what the client wanted’ rather than ‘what the client needed’
In other words it was easier to capitulate than fight. This resulted in the client believing that he was right.
Once that happened it took the magic out of advertising.
The client then believed that they could come up with the ideas and they could make the ads. All they needed was a Mac and a technician.
The rest is history.
They now have the Macs, the technicians and a belief that agencies are nothing but a cost centre that they can probably do without.
There is also a belief that the media is the message.
Success won’t come by simply having a presence on Facebook or YouTube. These messages still need to have an idea, one that will catapult them beyond being just a public announcement.
We have to put the magic back.
This will only happen once we give our clients something that they can’t do themselves. And that is still clever creative thinking.
However there is no magic wand that we can wave to return the status quo. We now have to ‘prove’ our worth by justifying the value of that creativity.
This will come down to statistics and the ability to quantify how a creative approach is worth the perceived risk.
It will also come from reintroducing the idea that a creative solution is also better value for money than a mediocre one, or no idea at all.
Creativity sells, it always has done and still does now.
Agencies once promoted themselves as being the conduit between the client and the consumer – we have forgotten how important that is. By connecting the client and consumer, through great advertising ideas, we can again prove our worth.
Short term thinking and instant rewards are no excuse for taking the easy way out. Clients need to look seriously at their brand, its lifecycle and then be made aware of how important building a sustainable, long term, brand image is.
We must educate them to be able to articulate the importance of their brands to their senior managers.
In most cases we are not dealing with decision makers within our client’s business. At best we are talking to the people who have the power to say “Maybe”.
Arming the timid marketing person with the arguments to sell strategies and great ideas must be part of what we do.
Great work isn’t bought by clients, it’s sold by agencies. Advertising is the art of selling and great ideas need to be sold.
It’s gone viral.
Thursday, May 21st, 2020As part of our forced isolation, due to the Coronavirus pandemic, I have been teaching myself new skills on the computer.
Part of this has involved developing a suite of T-shirts that dramatises the new ‘social responsibilities’ that have now become the norm.
I already had a range of Tees designed and ready to print. These were having a go at the Federal Government for its lack of action regarding Climate Change and last summer’s disastrous bushfires. Coronavirus (COVID-19) has overshadowed these events and these Tees now sit on the back-burner as unfortunately do the issues.
A catalyst for developing the COVID-19 Tees, was a ‘Call to action’ to the world’s creative community from the United Nations. The article was published in the US marketing and advertising magazine AdWeek. It was seeking submissions from around the globe for creative people to come up with ways to promote social safety and a resolve to stop the pandemic.
I felt that T-shirts were a logical platform to express these ideas, especially if they had simple graphics done with a sense of fun.
After all, humour has always been a great way of making a serious message memorable.
I had already designed three Tees and had them printed at Tee Junction, so it wasn’t too hard to come up with a few more and make a complete set.
I have also offered all these designs, free of charge, to Tee Junction and hope that they will promote and sell them on their website. I have asked them if the profits could go to a community charity supporting the effort of the First Responders.
As another initiative, I have taken the ‘It’s gone viral’ idea and developed a range of posters. Through Bravo Tango Bravo these have been offered to a poster company in the hope that they run them to promote social responsibility.
Let’s see what happens.
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