Bruce Stainsby's Blog: Muttering from the mo

CPR.

January 23rd, 2012

I was at a birthday party just before Christmas and one of the guests suffered a massive heart attack.

Four people, including myself, gave him Cardiopulmonary Resuscitation. It was later discovered that none of the four had ever done CPR before.

We managed to crack a couple of ribs but we kept him alive until the MICA unit arrived about 25 minute later.

We were all working on this poor guy by trying to recall what we had read in books, seen on TV or in the movies. All four of us thought that the others knew what they were doing and just followed suit.

While we were pounding his chest another of the guests was in contact with 000 where a paramedic was giving him instructions on what we should be doing.

We were being told to depress his chest 100 times a minute, this was far more that I remember, but we weren’t going to argue.

I only wish that this ad had been running, at some time, before I needed to do CPR for real.

It’s a great example of perfect casting, a very appropriate soundtrack and a simple, well told narrative.

What’s even more important, is that all these separate elements combine to make this spot stick in your memory.

And isn’t that the sort of recall you want when it’s a life and death situation?

Our ‘victim’ is recovering well and can’t wait to get us back for cracking his ribs.

Vinnie Jones Hard and Fast

Wallpaper.

January 18th, 2012

Advertising that’s only decorative and doesn’t communicate anything is referred to as “Wallpaper”.

I think the creators of this poster have taken the expression literally.

Buying and selling.

January 10th, 2012

It’s not as simple as trying to make money, if you’re the seller, or finding a bargain, if you’re the buyer.

Well, not if you’re on eBay.

There’s a whole new psychology at play.

The reasons for buying and selling are very different, to what we understand in the rarefied world of Sales and Marketing.

On ebay, selling can be a way of life, a way to find people with similar interests, make contacts and expand your network.

The same goes with buying.

Buyers often spend money, they don’t have, in order to meet people, they may never have met. Again it’s the social interaction that’s more important than the purchase.

We recently sold a clothes dryer on eBay for $30.

We were glad to get rid of it, at any price, because it would save us from having to hire a van and take it to the tip.

This would have cost us $100+.

Now the guy who bought our dryers only concern was, does it work? He wasn’t interested in what it looked like or was it the latest model.

His wife, who was new to Melbourne, had discovered the vagaries of our weather and needed to have more control over the drying of her laundry.

So his motivation was to get his wife off his back while ours was to save a dollar, not make one.

Brands or marketing spin played no part in this sale.

We had a needed to sell, and he wanted to buy, however our motivations were not the normal supply and demand paradigm.

I wonder if, in these times of social media, the psychology of buying and selling might become redefined and be more like the eBay model?

A pleasant surprise.

December 22nd, 2011

I have been aware of the MtBuller identity for some time but have never really taken much notice of it.

I thought it was a pleasant take on the snow crystal idea and left it at that.

Then last week, I had a eureka moment, when I discovered that the bottom part of the logo was a snow capped mountain (MtBuller)

The same thing happened a few years back when Federal Express made an image change.

I wondered what all the fuss was about, after all it was just a couple of words fused together in a rather ordinary sans serif typeface.

Then I noticed the arrow between the ‘E’ and the ‘x’ in Express.

It these little extras that make a good design and help both the logo and the brand to be remembered.

It’s also the consumer’s reward for taking notice and my surprise at being so unobservant.

When I’m sixty-four.

December 8th, 2011

When Sgt. Pepper’s Lonely Hearts Club Band was released in 1967, I rushed out to get the album.

I still have it.

One of the songs that intrigued me most was When I’m Sixty-Four, by Paul McCartney. I was interested in it, not for the lyrics or the music, but the idea that anyone could be that old.

Even my father wasn’t 64.

Looking back on the words, it’s easy to see that they were written in a very different time to now.

A time before Email, Twitter, Facebook and Flickr.

A time before iPhones, iPads and MacBooks.

Hell, even a time before Apple.

When I get older losing my hair,

Many years from now,

Will you still be sending me a valentine

Birthday greetings bottle of wine?

If I’d been out till quarter to three

Would you lock the door,

Will you still need me, will you still feed me,

When I’m sixty-four?

oo oo oo oo oo oo oo oooo

You’ll be older too, (ah ah ah ah ah)

And if you say the word,

I could stay with you.

I could be handy mending a fuse

When your lights have gone.

You can knit a sweater by the fireside

Sunday mornings go for a ride.

Doing the garden, digging the weeds,

Who could ask for more?

Will you still need me, will you still feed me,

When I’m sixty-four?

Every summer we can rent a cottage

In the Isle of Wight, if it’s not too dear

We shall scrimp and save

Grandchildren on your knee

Vera, Chuck, and Dave

Send me a postcard, drop me a line,

Stating point of view.

Indicate precisely what you mean to say

Yours sincerely, Wasting Away.

Give me your answer, fill in a form

Mine for evermore

Will you still need me, will you still feed me,

When I’m sixty-four?

Whoo!

When I’m Sixty-Four was recorded in December 1966.

I Was Only Nineteen, but that’s another song.

Insights not platitudes.

December 1st, 2011

‘It’s all about you’ is the current positioning line for the Mazda CX9.

However it seems that this is a catch cry of a selfish, self-centered generation, rather than a line for a specific product.

It’s an attitude rather than an insight.

This same line is the title of a song from McFly and the Albanian singer Juliana Pasha. The line is also used for a diverse range of other products and causes, like: How To Get (and Keep) A Wonderful Man, The Centre for Complementary Health, Binge Drinking, Melbourne University Credit Union, a Day Spa and even, but not surprisingly, Jesus.

The result is that this line will roll of people’s consciousness like eggs off a Teflon fry pan.

‘Enjoy Christmas. Shop early’ is EBay’s line and like all good ones it’s based on a human truth.

For many people the stress of Christmas shopping can ruin the occasion. If you get it out of the way early, as EBay suggests, you will have more time to enjoy the event.

A good line needs to do more than just hold a mirror up to the consumer; it needs to connect with them.

Many ‘experts’ praise Social Media because it has the ability to create a two-way conversation with the user.

A good positioning line can do that, and more, because it demonstrates that the brand has insight into the needs of the consumer.

And like the EBay line it makes you stop, think and subconsciously nod in agreement.

After all, it’s all about you.

'Its all about you' by Tony Murphy

Making the old new again.

November 21st, 2011

In one of the early episodes of Mad Men I watched, in horror, as Don Draper tossed all the rubbish from a family picnic into the surrounding countryside.

Betty and the children looked on but no one said a word.

Then I realised that this was the 1960s and littering hadn’t gained the social sigma that it has now.

This was way before Keep Australia Beautiful, Bin It and Do The Right Thing campaigns. Or whatever were the US equivalents.

Most old farts my age wouldn’t dream of leaving their Fanta bottles in the park or dropping a Four’N Twenty meat pie bag on the street.

It’s the same with the X-Gens, Y-Gens and Generation Text. They were either influenced by the earlier anti litter campaigns or have been brainwashed by their peers or parents.

So why is there so much crap in my local park?

I wonder if there is a new generation, one that never got the message. This generation comes from all walks of life and is made up of all ages and genders. But there is one thing they have in common and that is they have never been influenced by the early anti litter campaigns.

Why? Because they weren’t here when the campaigns ran.

There is an entire generation of immigrant Australians who just don’t know that it’s a social no-no to leave your Subway wrapper, Domino’s Pizza box or Red Bull can on the street.

I don’t blame them, just as I didn’t blame Don Draper, they just don’t know any better.

I think it’s about time to recycle some of our old anti litter ads again.

What is art?

November 10th, 2011

MONA is a relatively new private art gallery and museum in Hobart, Tasmania.

Created by David Walsh who made his fortune from gambling.

Wikipedia describes him as: “A university drop-out and autodidact with mathematical skills. Walsh made his fortune by developing a technical gambling system used to bet on horse racing and other sports globally”.

However he would prefer you to read this piece from the gallery website:

“The locals have started calling him ‘Dave’ (‘Hey, that’s Dave Walsh. Dave! Oi, Dave!’) but in fact his mother named him Glenn. Then she found God and changed it to David. It is estimated that at least one woman has been turned off dating David when she found out his real name was Glenn. As a result (of ambivalent relationships with women? of his changing name? of God?) he decided to build a museum”.

MONA is an eclectic collection of old and new art; hence the name is an acronym for the Museum of Old and New Art.

Neolithic flints and Egyptian mummies are mixed with confronting video installations and puzzling art in all mediums. There is even a poo-generating machine titled ‘Cloaca Professional’ by Wim Delvoye, (Born 1965, Wervik, Belgium; lives and works in Ghent, Belgium).

What is almost as intriguing as the art is the use of computer technology.

Every visitor receives an iPod on entry; this is your gallery guide. There are no descriptions on the art work, so if you are interested in a piece you read about it, or listen to it, on the iPod.

This description gives you the usual stuff, like who did it and when but it also has other sections, like interview with the artists and a section called Art Wank. This is what you would normally read on a traditional gallery wall. Some also had Gonzo, a section, usually written by David Walsh that gives less intellectual and more introspective thoughts and comments on what you are viewing.

You can also cast your opinion on what you see as you travel through the exhibition. Rumor has it that David Walsh will remove any exhibit that becomes too popular.

There are things there that you just look at. I guess that’s the museum side and then there are a lot of other pieces that make you stop, scratch your head and think.

There is even a public toilet that literally let’s you see what you are doing.

But is that art? Certainly Wim Delvoye, (Born 1965, Wervik, Belgium; lives and works in Ghent, Belgium) thinks it is.

MONA

Symmetry and asymmetry.

November 3rd, 2011

Winston Churchill had lopsided features, which may be a link to why he was such a successful leader of Britain during WW2.

Psychologists have discovered that people with asymmetrical features make the most effective leaders.

I wonder if the same theory might be applied to art in its historical context?

Throughout history the arts have lurched between the Classical and Romantic, or symmetry and asymmetry.

The most well known period was the Renaissance, a time of classical beauty and symmetry. This was then followed by the Baroque, a period of disturbance, mayhem and asymmetry.

This is best seen in Michelangelo’s two great works in the Sistine Chapel, Rome. The ceiling is calm and ordered, in the High Renaissance style, while the Last Judgment, in the Mannerist style, was much more chaotic. This was the pre curser to the Baroque period, where art and sculpture displayed more exuberance and exaggerated motion.

Advertising has also followed the same swings. In the 60s there was the Helmet Krone inspired VW campaign and in the 70s and 80s we had the classic British print campaigns like Sainsburys, Commercial Union and Stella Artois.

Then came the dark days of the mid 90s. This brought the off the wall and totally asymmetrical work out of Holland like the Hans Brinker Hotel work from KesselsKramer, Amsterdam. The advertising was so unusual that they even published a book titled; “The Worst Hotel in the World”

I wonder if, when times are tough, we don’t need the off the wall, asymmetric approach to selling?

After all there has never been a more confusing market place than now.

The stock market lurches between Bear and Bull and the politics waver between The Tea party and the Occupy Wall Street movement.

The WWW has opened up the Pandora’s box, that’s new media, and know one knows where that will lead us.

Or perhaps we just need some talented creative directors with lopsided features?

The power of an urban legend.

October 24th, 2011

Wine growers, or maybe it’s the wine marketers, seem to understand the power of a yarn.

The Boobook owl is the story that Forest Hill Vineyards, in the great southwestern region of Western Australia, use to market their Cabernet Merlot variety. Apparently the owl’s very distinctive call can be heard around the vineyard at night.

While the name Annie’s Lane, in the Clare Valley, came from the story of Annie Wayman. This is what’s on the back of their label.

Annie Wayman was a legend in the Clare Valley. She could always be relied upon to bring along sandwiches and a warm drink to harvesters and pruners in the vineyard at the turn of the 20th century. One evening, Annie’s horse and cart got bogged in a lane adjacent to one of the valley’s best vineyards. Thus, Annie’s Lane was born.”

Most people buy wine just before they consume it and most are heavily influenced by the label, so what better way to get these impulse buyers to choose a product, than to give them something to remember it by, a good story?

Henry Ford famously made the claim about the colour range of the Model T.

Any customer can have a car painted any colour that he wants so long as it is black.

It’s these stories that empower the consumer to talk about a product and that’s the best way to get it remembered.

The copywriter has long used story telling to aid brand association. However with the current trend, of little or no copy in ads, this art has been lost.

I guess I will just have to read more wine labels.